Imprint
     Golden Hearts Never Die Collection LTD.
     Registered Office: S.241,
     15 Ingestre Place Soho,
     London W1F 0DU
     Registered in England Company Number: 8646800
     Telephone:+44 (0) 7881877675
     E-mail: info@goldenheartsneverdie.com
     Terms and Conditions

  1. Interpretation and Definitions
    In these Terms and Conditions the following words have the following meanings:‐ „the Company“ means Golden Hearts Never Die Collection Ltd., (Company number: 8646800) and „we“ or „us“ refers to the Company. „the Purchaser“ means the person, company, firm or other organisation desirous of purchasing goods from the Company and „you“ refers to the Purchaser. „Contract“ means the agreement between the Company and the Purchaser for the sale and purchase of the Goods and incorporating these terms and conditions. „Order“ means an order sent to us by you and confirmed by us with or without one of our sales confirmations. „Goods“ means the goods to be sold by the Company. „Website“ means any of the Company’s websites. Please note that any logos or designs shown on our websites are trademarks.
  2. CREATION OF THE CONTRACT
    2.1 The contract is created when you confirm your order with us and the order is accepted by a member of the Company, or if you approve our sales confirmation. All order approvals have to be done so by email or letter.
    2.2 These terms and conditions apply to all Orders and Contracts, and any variation will not be binding on us unless set out in writing and approved by an authorised signatory of the Company.
  3. PAYMENT TERMS AND INVOICING
    3.1 After your order you will receive an invoice.
    3.2 All invoices are payable on account in advance.
  4. PRODUCTS
    We reserve the right to alter minor details or design of goods which do not materially change their character or value without notice. We believe we have accurately described the goods in the Company’s catalogues and websites. However all illustrations contained in the Company’s catalogues, brochures, websites, advertisements or price lists are approximate only and are intended to give a general idea of the goods described therein. If there is a particular aspect of the description of the goods on which you intend to rely, you must advise us of that in writing before we prepare and send you a sales confirmation.
  5. DELIVERY
    5.1 We will arrange delivery of the Goods to the address(es) specified on the Order 10 days after receiving payment.
    5.2 The Company will use reasonable endeavours to agree a mutually convenient delivery date. However any time or date given for delivery of the Goods whether specified in the Order or otherwise given by the Company shall be taken as an estimate made by the Company in good faith but shall not be binding upon the Company as a term of the Contract or otherwise. Time of delivery is not of the essence for the purposes of the Contract and the Company will not be liable for any loss or damage sustained by the Purchaser in consequence of any failure to deliver within such time or by such date or in consequence of the delay howsoever caused. The Company’s delay in delivery of the Goods shall not by itself entitle the Buyer to terminate or rescind the Contract.
    5.3 The Company can in certain circumstances arrange special express deliveries of Goods, subject to additional charges to you. However, the Company cannot guarantee that such express deliveries will be delivered on the agreed date and the Company does not accept liability for any loss or damage arising from the delay or error in the delivery of such Goods.
    5.4 Golden Hearts Never Die Collection Ltd. cannot accept responsibility for a delay or damage to your goods whilst in transit. However, we are committed to helping customers resolve any such problems as quickly as possible.
  6. COMPLAINTS
    6.1 Complaints in connection with the Goods or their delivery must be made raised with us within 5 days of the date of delivery. We will then issue you with a complaint form which should be filled in and returned to enable us to resolve the problem.
    6.2 You should examine all goods delivered at the time of delivery. Subject to clause 5.4 we shall not be liable for any loss arising from damage caused to the Goods in transit unless the loss or damage is noted on the delivery note at the time of delivery and subsequently reported to us in writing in accordance with clauses.
    6.3 Complaints in respect of delay or non‐delivery must be made in writing so as to reach us within 4 days from the agreed delivery date.
  7. LIABILITY
    7.1 Our liability for any loss or damage suffered by you (or others) in respect of the Goods or any representation or statement shall be limited to the contract value of the Goods.
    7.2 We can accept no responsibility for loss or damage arising from the supply of Goods under the Contract unless you have fully complied with the complaints procedure set out in clause 6.
    7.3 We shall not be responsible for any financial loss, damage, arising from a delay, failure to deliver the Goods, or damage to or defects in the Goods.
    7.4 Unless specifically agreed by a director of the Company in writing we shall not be responsible for any loss of profits or consequential loss or damage arising from a delay or failure to deliver the Goods or damage to or defects in the Goods.
    7.5 Nothing in these terms and conditions restricts our liability for death or personal injury as a result of our negligence.
    7.6 Nothing in these terms and conditions shall affect the statutory rights of a consumer.
  8. CANCELLATION CHARGES
    A charge will be made by the Company for all cancelled orders based on the purchase price. The charge is 10% of the purchase price.
  9. RETURNS POLICY
    9.1 We cannot offer an exchange unless:
    9.1.1 The product does not match the sales confirmation or confirmed order.
    9.1.2 The product is physically faulty (we ask you to return faulty products to us before we can issue an exchange).
    9.1.3 An exchange is only possible within 1 month of delivery.
    9.1.4 Our goods are works of art, no warranty, with certificate card. We give 2 years warranty for the movement only.
  10. SERVICE
    10.1 Watch /Movement have to be sent to Golden Hearts Never Die Collection Ltd., S.241, 15 Ingestre Place, W1F0DU London.
    10.2 Repair will be within 4 weeks.
    10.3 Goods will be sent back with invoice for repair.
  11. GENERAL
    11.1 The Contracts (Rights of Third Parties) Act 1999 shall not apply.
    11.2 Each right or remedy of the Company pursuant to these terms and conditions is without prejudice to any other right or remedy of the Company whether under the Contract or not.
    11.3 This agreement shall be governed by English Law and the parties submit to the nonexclusive jurisdiction of the English Courts.

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Golden Hearts Never Die LTD., ENGLAND

E-mail: info@goldenheartsneverdie.com